Curriculum Vitae

Employers

Cisco Systems, Inc. 2014 – 2014/7 Project Management
Customer Service Management

Samsung Electronics Benelux 2007 – 2013 Customer Service Management
Operations Management

Panasonic 2001 – 2006 Service Management
Operations Management

SGS Group Nederland 1994 – 2000 Operations Management
Business Development

Characteristics & Skills

Fact based decision maker - structured and reliable - high level of energy - self initiator - building bridges - diplomatic - getting things done with or through other people - competitive – challenging - pragmatic and hands on - strong presenter - good communication skills – team player - experienced people manager - passion for operational excellence - strong track record in customer service - innovation and change management - improving processes and organisations - leadership - relations management – contract management

Education

Harvard, Boston, USA 2012 Service Excellence course
INSEAD, Fontainebleau, France 2011 Leadership course
Erasmus University of Rotterdam 1987 – 1993 Master degree (Bestuurskunde)
University of Leiden 1987 – 1993 Master degree (Bestuurskunde)
Stedelijk Gymnasium, Leiden 1980 – 1986 Graduate

Languages

Dutch native
English good
German, Spanish, Italian moderate

Characteristics & Skills

Fact based decision maker - structured and reliable - high level of energy - self initiator - building bridges - diplomatic - getting things done with or through other people - competitive – challenging - pragmatic and hands on - strong presenter - good communication skills – team player - experienced people manager - passion for operational excellence - strong track record in customer service - innovation and change management - improving processes and organisations - leadership - relations management – contract management

Cisco - Project manager customer support EMEA
Samsung Benelux - Director Customer Service Operations
Panasonic - Division manager service operations
SGS - Manager Redwood Division

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